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VA601i Troubleshooting

My device will not switch on

  • The battery is too low, charge your device for at least half an hour
  • Press the ON/OFF button firmly
  • Plug the device into a USB port to power it from a PC

My device won’t charge

  • Check that the red charger LED lights up when plugged in
  • Try switching your device off while charging
  • Plug the device into a USB port to charge it from a PC

I cannot hear any sound

  • Make sure the headset is plugged in properly
  • Increase the volume on the keypad

My headset cable is broken

  • There is a spare Nokia HDC-5 in the box
  • Nokia HDC-5 headsets are available from mobile phone shops
  • Replacement custom headsets are available from VoiceAmp

The earpiece hurts my ear or is uncomfortable

  • Use the supplied earpiece adaptors
  • Order a custom molded earpiece (requires audiologist to make a mould)

My battery isn’t lasting

  • Switch the device off when not in use
  • Charge daily for at least 3hrs

Contact and Support

VoiceAmp is continually improving existing technologies and exploring new techniques to improve fluency. We value your feedback. For technical support, please contact us.

Technical Support


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